Aircall, the integrated phone and communication platform designed for sales and support teams, has announced the addition of Mary Nelson as Chief Customer Officer and Greg Peel as Vice President of Sales for North America. These strategic appointments are set to bolster Aircall's momentum and drive its new growth phase, centered around a customer-first approach. This move aims to further solidify Aircall's position in the crucial North American market, where demand for customer-centric solutions is substantial.
Mary Nelson brings with her more than a decade of experience in leading customer-focused teams. Her most recent role was Chief Client Officer at Alkami Technology, a cloud-based digital banking solutions provider. There, she led a team of 250 customer-facing professionals, achieving an annual recurring revenue of $226 million. Nelson played a crucial role in scaling the company through its IPO and beyond. As Chief Customer Officer at Aircall, Nelson's mission is to enhance the company's alignment with customer needs, ensuring that it continues to empower professionals to turn conversations into meaningful business impact. She will play a pivotal role in strengthening Aircall's presence in the SMB market, positioning the company as a preferred partner, and delivering exceptional experiences to maximize satisfaction and retention.
Mary Nelson, Chief Customer Officer at Aircall, expressed her perspective on the company's vision: "In times of uncertainty, customers seek efficient services and solutions to achieve the outcomes they require. And they rightfully anticipate a superior customer experience, which is not just a bonus, but a critical aspect of creating value."
Greg Peel, with nearly 30 years of experience, joins Aircall from Paychex, where he built a high-performing sales organization known for its exceptional results. Peel's passion lies in unlocking the potential of individuals and constructing teams that consistently achieve remarkable growth. Under his leadership, teams with over 400 sales representatives achieved over $100 million in annual new revenue. At Deluxe Corp, Peel managed a sales team in the U.S. and Canada, achieving triple-digit growth in 2022.
Michael Haske, CEO of Aircall, highlighted the significance of these new additions: "The addition of Mary Nelson and Greg Peel to our team is just one step we’re taking to build stronger connections with our future and existing customers, partners... and further establish Aircall’s global leadership within the cloud communications industry."
These appointments mark a significant development for Aircall, which was recently recognized as one of BuiltIn's Best Places to Work and achieved over $100 million in annual recurring revenue in 2022. Despite global uncertainties, Aircall remains committed to its customer-centric strategy, aiding small and medium-sized businesses in enhancing productivity, team collaboration, and fostering personalized client relationships.
About Aircall:
Aircall is a cloud-based phone and communication platform designed for sales and support teams. With seamless integration into CRMs and critical business tools like Salesforce, HubSpot, and Slack, Aircall empowers SMBs to drive productivity and elevate customer and employee satisfaction. Operating across 8 offices worldwide, Aircall boasts a diverse team of over 800 employees from 40 nationalities. Named one of BuiltIn's Best Places to Work and featured in the Deloitte Fast 500 list, Aircall achieved a significant milestone by securing over $100 million in annual recurring revenue in 2022.
